Terms and Conditions of Qybera
Last Updated: July 13, 2025
1. Scope and Provider
1.1. These Terms and Conditions (T&C) apply to all orders placed by customers („you“) with:
Qybera
Donnerstr. 43
22763 Hamburg, Germany
Email: support@qybera.com
Phone: +49 176 41101546
Website: https://qybera.com/
(hereinafter referred to as „we“, „us“, or „Qybera“).
1.2. All business relations between Qybera and you shall be governed by these T&C in the version valid at the time of your order. Any deviating conditions from the customer will not be recognized unless we expressly agree to their validity in writing.
1.3. The product offerings on our website are directed at both consumers and business customers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. A business customer (entrepreneur) is a natural or legal person or a partnership with legal personality who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2. Conclusion of Contract
2.1. The presentation of products on our website does not constitute a legally binding offer, but rather an invitation to place an order (invitatio ad offerendum).
2.2. By clicking the [„Buy Now“ / „Place Order“] button at the end of the checkout process, you are placing a binding offer to purchase the goods in your shopping cart.
2.3. We will confirm the receipt of your order immediately by automated email. This automated email does not constitute acceptance of your offer.
2.4. A binding contract is concluded only when we explicitly accept your order by a separate email (Order Confirmation) or by dispatching the goods. We reserve the right to refuse an order without stating a reason.
3. Prices, Taxes, and Payment
3.1. The prices listed on the product pages are final prices and include the statutory German Value Added Tax (VAT).
3.2. For customers outside the European Union, additional customs duties, taxes, and fees may apply. These charges are not included in the total price and are your responsibility.
3.3. Shipping costs are not included in the displayed product prices and will be clearly communicated to you during the checkout process before you place your order.
3.4. Payment can be made via the methods specified on our website, including but not limited to Stripe, PayPal, Klarna, Apple Pay, and Google Pay. Payment is due immediately upon conclusion of the contract.
3.5. The goods shall remain our property until full payment has been received.
4. Shipping and Delivery
4.1. Delivery shall be made to the shipping address specified by you.
4.2. Delivery times stated on our website are estimates and not binding, unless we have expressly agreed to a binding delivery date in writing.
4.3. We will inform you immediately of any delays in delivery.
4.4. For consumers, the risk of accidental loss and accidental deterioration of the goods sold passes to you upon handover of the goods. For business customers, this risk passes to you as soon as we have handed over the goods to the logistics partner (e.g., DHL, FedEx).
5. Right of Withdrawal for Consumers
Consumers have a statutory right of withdrawal.
Instructions on Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Qybera, Donnerstr. 43, 22763 Hamburg, Germany, Email: support@qybera.com) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Model Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract)
— To Qybera, Donnerstr. 43, 22763 Hamburg, Germany, Email: support@qybera.com:
— I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (),
— Ordered on ()/received on (),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date
() Delete as appropriate.
6. Warranty
6.1. Your rights in case of material defects and defects of title are governed by the statutory provisions of German law. The statutory warranty period is two years for new goods sold to consumers.
6.2. Any commercial guarantees we may offer do not limit the statutory warranty rights. Details of any applicable manufacturer’s guarantee can be found in the product documentation.
7. Intended Use and User Responsibility
7.1. The Qybera Safe Autodialer is a tool designed for use by locksmiths, security professionals, and authorized personnel for legal, non-destructive entry and diagnostics of safes.
7.2. You, the customer, assume full responsibility for ensuring that the use of this device complies with all applicable local, state, and federal laws and regulations. You affirm that you will not use the device for any illegal or unauthorized purpose.
7.3. Qybera shall not be liable for any damages, losses, or legal consequences arising from the improper, negligent, or illegal use of the product.
8. Limitation of Liability
8.1. We are unreservedly liable for damages arising from injury to life, body, or health based on a breach of duty by us. Furthermore, we are unreservedly liable for damages caused by us intentionally or through gross negligence.
8.2. In the event of a slightly negligent breach of a material contractual obligation (an obligation whose fulfillment is essential for the proper execution of the contract and on whose observance the contractual partner regularly relies and may rely), our liability shall be limited to the typically foreseeable damage.
8.3. Any further liability for damages is excluded. Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.
9. Intellectual Property
All content on this website, including texts, graphics, logos, and images, as well as the design and software of the Qybera Safe Autodialer, are the property of Qybera and are protected by German and international copyright and intellectual property laws.
10. Governing Law and Jurisdiction
10.1. These T&C and the contractual relationship with you shall be governed by the laws of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
10.2. For consumers, this choice of law shall only apply to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.
10.3. If you are a business customer, the exclusive place of jurisdiction for all disputes arising from this contractual relationship is our place of business in Hamburg.
11. Final Provisions
Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall not be affected.